FAQ
Orders & Returns
Do you ship everywhere?
We ship to Canada and the United States
When will I receive my order?
Orders received are processed the same day or the following day. Some shipping regions may have different lead times. In addition, public holidays, Christmas, Black Friday, postal service strikes etc. may cause additional delays.
Can I modify or cancel my order?
Not all shipped orders can be changed or canceled. If it is being processed, please send us an email promptly to info@harlycreations.com
What are the shipping fees?
Shipping costs depend on each region. Quebec and Ontario regions, standard delivery charges are set at 8$. All other provinces in Canada are set at 12$.
The standard shipping charge for the United States is 10$.
Standard delivery is free with the purchase of 65$ or more (before taxes) for the regions of Quebec, Ontario and all United States.
The standard delivery is offered free of charge with the purchase of $85 or more (before taxes), for all other regions of Canada. (Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Alberta, British Columbia, Manitoba, Saskatchewan, Northwest Territories, Yukon, Nunavut)
How can I return my order?
To return an item, please read our return policy and email us at info @ harlycreations.
What is your return policy?
Our refund and exchange policy is 30 days after purchase. No refund or exchange after this period. All of our collar are adjustable so be sure to consult our size chart before returning an item. If the reason for the return is for some other reason, please email info@harlycreations.com and we will show you the steps to take.
* Any returned item must be in the same condition you received it, so undamaged, unworn and in its original packaging.
* All clearance items are not eligible for refund.
* Remember that you must pay your shipping costs for returning an item, usually Canada Post is the cheapest.
Products
What materials does HarlyCréations use?
HarlyCréations uses different types of materials for his collections.
The products of the comfort collection are made of polyester and neoprene. Each product in this collection includes metal clips.
The waterproof collection is made of TPU rubber and each product in the same collection includes plastic clips.
Our personalized medals are made from durable aluminum.
How do I get the right size for my pet?
To have the best size for your animal, I advise you to look at the size chart next to each product. We have also put a collar recommendation per dog breed to guide you better.
How to maintain and clean HarlyCréations products?
Products should be hand washed only and wash in lukewarm water with mild soap. Wipe gently with a cloth. It is strongly recommended not to clean dog accessories in a washing machine.
Regarding the maintenance of the tag, it is enough to simply run a cloth over it and if necessary a little water.
What if my collar is damaged?
If the metal or plastic clip becomes loose or damaged, please email us at info@harlycreations.com.
On the other hand, if your collar is damaged by wear and tear normal or by your animal, we cannot refund or exchange you.
Collaboration
How can I become a HarlyCréations collaborator?
We will be delighted to have collaborators. Please email us or write to us on our social networks Facebook and Instagram.
What should I do if I want HarlyCréations products to be found in my store?
Of course we want our products to end up in stores to expand our company. Please email us at info@harlycreations.com